Shipping & Returns
- Most orders ship within 5-7 business days from receipt of order, this excludes weekends. Please note, orders placed during heavily promoted and/or holiday periods might require additional processing time.
- Please allow 7-10 business days for shipments within the continental U.S. to arrive. Shipments to Alaska, Hawaii and APO and FPO orders can take up to 2 weeks to arrive.
- You can ship an order to a different address than your billing address.
- Physical street addresses are required; no PO boxes can be processed.
- Additional fees apply for Shipments to Alaska and Hawaii
- We do offer international shipping
Any special ordered items purchased from eastcoastaroma.com are made to order, which unfortunately prohibits us from allowing the ability to return which also includes our wax dipped bears. For defective orders please see damaged product instructions below.
For order or shipping issues, please contact us at email firstname.lastname@example.org with the specific details and we will work with you to correct the issue.
Please email a photo of the damaged product, along with your name and order number, and we will be happy to assist you with a replacement order.